Tag Archives: Customer

An FTD Review Of My Experience

I live far away from my family, but I think of them often. While I cannot be there for all the holidays, I always remember them by sending a gift. For Mother’s Day, I enjoy sending a bright bouquet to my mother. She always enjoys them and knows that I am thinking of her.

If you are an online shopper like me, you’ve probably used all the different flower websites. I’ve used ProFlowers and 1-800-Flowers before with great results. They’ve delivered quality flowers for my loved ones before.

This year was different. I used FTD for the first time to send flowers to my mother. Like most people, I shop around to find the best deal. I had cash back from Ebates as well as cash back from credit card. In order to get the best deal, FTD was my only option. I knew FTD was a large company that has years of experience, so I placed an order of flowers for my mother.

FTD Review

English: A bouquet of flowers. (Photo credit: Wikipedia)

Before I explain why FTD provided me with a horrible experience, I’d like to note a few things. I know that FTD themselves do not ship the flowers. Instead, they work with local florists. These florists are responsible for making the bouquet and delivering them. I also know that besides Valentine’s Day, Mother’s Day is the busiest day for florists.

Mother’s Day came and my mother did not receive her flowers. I went to the FTD website to check my order, it was there and had the correct date. I then inquired about my order, I received an automated response that I would be contacted soon with an update.

The next day, my mother still did not have her flowers and I still did not hear from FTD. I had to call FTD again, they should of contacted me. The customer service representative was prompt and understanding. She placed me on a brief hold to contact the local florist. Unfortunately, the florist was busy and would have to call back.

I was never contacted that day. I posted my frustration on my Twitter account, Mother’s Day was important and I felt badly that my mother did not get her flowers. Even worse, FTD did not seem urgent about setting the issue.

Unbeknownst to me, this Twitter post is what finally got things done. It was noticed by the staff at FTD and a customer service representative called me quickly. This representative quickly resolved the situation and my mother received a fresh bouquet that day. The representative also refunded my shipping and refunded 40% off the bouquet price. The representative sent me a coupon as well, for a value of $20 to be used for a later purchase.

While I understand that FTD does not produce the bouquet personally, they are responsible for the service they provide. They should of provided a timely delivery of the flowers. If they knew that the delivery was to be three days late, they should of contacted me sooner.

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A Sante Fe Florist With A Custom Approach

Unlike most of the Gulf Coast flower gardens that are not doing well in this summer’s heat, DW Florals and Gifts is full of blooms. The owner, Theresa Sobnosky, is exquisitely talented with using what she has in the cooler to create custom arrangements.

She shared that her knack for fashioning custom arrangements comes from her ability to read people. Sobnosky has over 30 years of experience in the floral business and stated that although she is not a visual artiste, she is able to look at her flowers in the cooler and automatically know how to set them in the vase. This energetic florist also involves her clients in the process and shares her knowledge with both existing and new customers.

Sante Fe Florist

Monkey Love (Photo credit: amanky)

Local Flair and Nationally Recognized

DW Florals and Gifts is a part of Florists’ Transworld Delivery (FTD), the worldwide delivery floral service which services 13 cities in Galveston County. FTD acknowledged DW Florals and Gifts last year as one of its top 250 florists of 40,000 plus. Although Sobnosky has this national recognition, her approach remains locally focused.

She attributes her success to knowing her customers and shared that she has customers who only want daises so she has to keep them in stock for these special persons’ birthdays and anniversaries. She also credits her good service, free delivery in Santa Fe and low countrywide delivery costs as key factors that keep customers happy and returning.

Weddings

DW Florals and Gifts also gives great support for weddings. The shop assists those brides who want to make DIY centerpieces through an order service which ensures that fresh flowers get there on time and properly processed to ensure that the arrangements meets satisfaction. Sobnosky can also assist with corsages, buttoners and favors.

Roses Galore

DW Florals and Gifts is offering a special on roses for the summer so you can purchase a 12-rose arrangement for just $25. As usual, Santa Fe delivery is free, and for other cities in the county, there is $10 surcharge. You have the option of several fantastic container choices including paint cans in an array of colors and glass pieces by Vera Wang.

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MAC Makeup Brushes and Cosmetics for Mothers Day

What mother doesn’t love getting a gift of makeup? But this year instead of something she will use up why not consider a makeup gift that will last for many years? Consider giving your mum some MAC Makeup Brushes.

Many mothers who use makeup for various reasons, want a product that will deliver what it promises, and won’t fade, bleed or blend. They also want their makeup tools to provide the detail and application that they need in order to produce successful and beautiful results. The MAC product line gives only professional results that are beyond amazing. MAC uses materials that are never animal tested, and many of the proceeds go to charities to benefit those who need help.

MAC Brushes

These brushes come in an array of styles to offer just what the customer wants. They are made from the highest quality materials and never disappoint. Whether it is a powder brush, or a lip brush, one can be sure that the results will be breathtakingly beautiful. These brushes can be used wet or dry depending on the desired effect.

MAC Cosmetics

All of the cosmetics that MAC sells are top quality. The shadows never fade; the foundation always blends to perfection, and the lipstick colors pop to give that extra something. No matter what style is needed, MAC will always deliver. These cosmetics are great for sensitive skin and come in every shade to match every skin tone. In the rare case that there is not a foundation to match, one can be created right at the studio.

MAC make-up and make up brushes may seem a little expensive to some, but honestly the customer is paying for the quality, not the name on the label. MAC stands behind their products, and the proof can be seen on the customers who wear it. Everyone from stay at home moms to Broadway actors and actresses and A-List celebrities count on MAC to provide the looks that they demand. If top quality and experience is what customers want then MAC products are the way to go.

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