An FTD Review Of My Experience

I live far away from my family, but I think of them often. While I cannot be there for all the holidays, I always remember them by sending a gift. For Mother’s Day, I enjoy sending a bright bouquet to my mother. She always enjoys them and knows that I am thinking of her.

If you are an online shopper like me, you’ve probably used all the different flower websites. I’ve used ProFlowers and 1-800-Flowers before with great results. They’ve delivered quality flowers for my loved ones before.

This year was different. I used FTD for the first time to send flowers to my mother. Like most people, I shop around to find the best deal. I had cash back from Ebates as well as cash back from credit card. In order to get the best deal, FTD was my only option. I knew FTD was a large company that has years of experience, so I placed an order of flowers for my mother.

English: A bouquet of flowers.

English: A bouquet of flowers. (Photo credit: Wikipedia)

Before I explain why FTD provided me with a horrible experience, I’d like to note a few things. I know that FTD themselves do not ship the flowers. Instead, they work with local florists. These florists are responsible for making the bouquet and delivering them. I also know that besides Valentine’s Day, Mother’s Day is the busiest day for florists.

Mother’s Day came and my mother did not receive her flowers. I went to the FTD website to check my order, it was there and had the correct date. I then inquired about my order, I received an automated response that I would be contacted soon with an update.

The next day, my mother still did not have her flowers and I still did not hear from FTD. I had to call FTD again, they should of contacted me. The customer service representative was prompt and understanding. She placed me on a brief hold to contact the local florist. Unfortunately, the florist was busy and would have to call back.

I was never contacted that day. I posted my frustration on my Twitter account, Mother’s Day was important and I felt badly that my mother did not get her flowers. Even worse, FTD did not seem urgent about setting the issue.

Unbeknownst to me, this Twitter post is what finally got things done. It was noticed by the staff at FTD and a customer service representative called me quickly. This representative quickly resolved the situation and my mother received a fresh bouquet that day. The representative also refunded my shipping and refunded 40% off the bouquet price. The representative sent me a coupon as well, for a value of $20 to be used for a later purchase.

While I understand that FTD does not produce the bouquet personally, they are responsible for the service they provide. They should of provided a timely delivery of the flowers. If they knew that the delivery was to be three days late, they should of contacted me sooner.

VN:F [1.9.22_1171]
Rating: 9.5/10 (2 votes cast)
VN:F [1.9.22_1171]
Rating: +2 (from 2 votes)

Related Posts:

A Sante Fe Florist With A Custom Approach

Unlike most of the Gulf Coast flower gardens that are not doing well in this summer’s heat, DW Florals and Gifts is full of blooms. The owner, Theresa Sobnosky, is exquisitely talented with using what she has in the cooler to create custom arrangements.

She shared that her knack for fashioning custom arrangements comes from her ability to read people. Sobnosky has over 30 years of experience in the floral business and stated that although she is not a visual artiste, she is able to look at her flowers in the cooler and automatically know how to set them in the vase. This energetic florist also involves her clients in the process and shares her knowledge with both existing and new customers.

Monkey Love

Monkey Love (Photo credit: amanky)

Local Flair and Nationally Recognized

DW Florals and Gifts is a part of Florists’ Transworld Delivery, the worldwide delivery floral service which services 13 cities in Galveston County. FTD acknowledged DW Florals and Gifts last year as one of its top 250 florists of 40,000 plus. Although Sobnosky has this national recognition, her approach remains locally focused.

She attributes her success to knowing her customers and shared that she has customers who only want daises so she has to keep them in stock for these special persons’ birthdays and anniversaries. She also credits her good service, free delivery in Santa Fe and low countrywide delivery costs as key factors that keep customers happy and returning.

Weddings

DW Florals and Gifts also gives great support for weddings. The shop assists those brides who want to make DIY centerpieces through an order service which ensures that fresh flowers get there on time and properly processed to ensure that the arrangements meets satisfaction. Sobnosky can also assist with corsages, buttoners and favors.

Roses Galore

DW Florals and Gifts is offering a special on roses for the summer so you can purchase a 12-rose arrangement for just $25. As usual, Santa Fe delivery is free, and for other cities in the county, there is $10 surcharge. You have the option of several fantastic container choices including paint cans in an array of colors and glass pieces by Vera Wang.

VN:F [1.9.22_1171]
Rating: 10.0/10 (2 votes cast)
VN:F [1.9.22_1171]
Rating: +2 (from 2 votes)

»crosslinked«

Related Posts:

Preparing Gifts For Mothers Day 2014

Globalrose

Despite the busy holiday season, many people are thinking ahead, and have plans in mind set for future holidays. For Mothers Day 2014, which will take occur on Sunday, the 11th of May, there are numerous gifting options to stay ahead of, each of which is sure to bring a smile to her face.

HAPPY MOTHER'S DAY

HAPPY MOTHER’S DAY (Photo credit: G.OZCAN)

Numerous decorative items can be considered as a delightful Mother’s Day gift. Scented soaps and candles, herbal and otherwise, make excellent gifts, especially when paired with your mother’s favorite colors or scents. In terms of more practical applications, numerous household items can be selected that fit with your mother’s interests. If she enjoys gardening, consider purchasing garden markers or equipment for her to use, or if she enjoys baking or cooking, then numerous appliances can be taken into consideration to find a practical and thoughtful gift for her to enjoy every time she engages in her hobby.

Flowers are among the most popular gifts, with various options available that can each send a memorable message to your mother. Roses are some of the most attractive flowers that can be gifted, with various aesthetically pleasing arrangements that can be chosen to represent your sentiments. Tulips and lilies are also popular choices, with large blooming features better chosen in certain bouquets, so as to immediately dazzle.

VN:F [1.9.22_1171]
Rating: 9.5/10 (2 votes cast)
VN:F [1.9.22_1171]
Rating: +1 (from 1 vote)

Related Posts:

Related By Chance, Family By Choice

Related By Chance, Family By Choice

Can a mother-in-law and her new daughter-in-law ever have the chance to get along and have a good relationship?Author Deb DeArmond tells us in her new book “Related By Chance, Family by Choice” that this is indeed possible.

Most of the conflicts experienced by both mothers-in-law and daughters-in-law stems from the mother’s strong love for her child. There’s a powerful bond between mother and son and it’s hard for the older woman to simply let the son go and be with his wife. She has been raising her child for a long time and now another woman will simply take him away from her. Unfortunately, whenever the older woman tries to reclaim her son, the more both the son and her wife goes further away from her.

The Book of Ruth: Journey of Faith

The Book of Ruth: Journey of Faith (Photo credit: Wikipedia)

Fortunately, both women don’t need to fight for this important man of their lives and work for a better relationship instead. In her book, DeArmond uses practical advice and help from the Bible which can help create a harmonious relationship between the two women. She cites the story of Ruth and Naomi whose relationship lasted even though Naomi’s son has already passed away. By constantly relying on one another, Ruth was able to find employment and another husband as well.

As a mother of three sons, DeArmond added both her personal and practical knowledge about building the relationship between the two women into the book. The book covers various subjects such as the perceptions of both women, how strained communication affects their relationship and even the roles of both sons and fathers in their lives.

VN:F [1.9.22_1171]
Rating: 9.5/10 (2 votes cast)
VN:F [1.9.22_1171]
Rating: +2 (from 2 votes)

Related Posts:

How To Find The Best Mother’s Day Poems 2013

Flower Delivery Ireland €5 Off

Best Mother’s Day Poems 2013

Mother’s Day always brings out a deluge of chocolates, bouquets, gift baskets and boxes for gifts that most moms will love. People also start scouring for Mother’s Day poems to add a personal touch to a gift or a card. Unlike before, when you had to go to the bookstore or the library and look for poems and inspirations for a good poem, now you can search for an instant poem online.

Where to Find the Best Mothers Day Poems 2013

There are so many websites that offer unique and inspiring Mother’s Day poems. You can even find sites that have writers who can write unique poems for that specific occasion, for a specific person. Nothing says more than a poem that was written especially for your mom. For a few dollars, a writer can do that for you and you can present it to Mom in any way you like. Great ideas would be to have the poem printed on a photo of your mom or your mom with you as a baby, having the poem engraved or having it printed and framed as a desk ornament. These are just a few of the ideas that you can do with a poem, whether it’s one you paid for or you found online for free.

There are so many creative ways to give a poem as a gift for Mother’s Day. Whether you want to be lavish and extravagant or just want to keep it simple, adding a personalized Mother’s Day poem to any gift can make it more significant and memorable.

VN:F [1.9.22_1171]
Rating: 10.0/10 (3 votes cast)
VN:F [1.9.22_1171]
Rating: +3 (from 3 votes)

Related Posts:

“The Little Couple” Traded Mothers Day 2013 Flowers For A Handmade Treasure

Globalrose

“The Little Couple” Traded Mothers Day 2013 Flowers

For Mothers Day 2013 flowers were not the perfect gift given to Jennifer, mother and one half of the dynamic “The Little Couple” which airs on TLC. This mother’s day was truly special as it was her first. Although she had to work, her husband Bill and their new son Will were determined to make it a special day that they would not soon forget. After deciding to make tasty homemade cupcakes for his mom, Will and his dad set out on an adventure to create the perfect present for Jennifer.

Discovery TLC Asia

Discovery TLC Asia (Photo credit: Wikipedia)

They ended up at The Mad Potter, a local pottery store in Houston, Texas. Handmade gifts come more from the heart and truly hold a special meaning for mothers all over the world. Bill decided that a creation by Will would become the ultimate mother’s day surprise. At the pottery store, they chose a cute cupcake platter on which they would serve their sweet pastries. After painting the platter and most of his face and hair, Will was assisted in putting his hand prints on the dish. They also chose a travel mug to paint, as Jennifer is a coffee fanatic. This piece was also finished with the bright purple addition of little Will’s hand print. These personalized gifts were not only items that she could use, but lasting reminders of Jennifer’s first mother’s day. Bill and his son had a fun filled day and made a special memory together all while making a truly thoughtful present for Jennifer.

VN:F [1.9.22_1171]
Rating: 9.5/10 (2 votes cast)
VN:F [1.9.22_1171]
Rating: +1 (from 1 vote)

Related Posts: